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Frequently Asked Questions
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I have problems accessing the site and booking tickets. What should I do?
If you are using an AOL web browser, you are likely to encounter difficulties on our website. It may be worth using an alternative web browser such as Internet Explorer, Firefox, Safari or Google Chrome. In addition, cookies must be enabled in your browser for booking tickets through our website.
If you continue to experience difficulties, do not hesitate to contact us directly.
Why didn't the confirmation of my order come after I made the order online?
Please wait approximately ten minutes to confirm your order. It may be worth checking your account online to make sure that you entered the correct email address in your contact details.
In addition to this, please check your spam folder, as emails can sometimes be redirected to this folder. If this does not help, you may have to contact us directly to send an order confirmation again.
I asked to change my password on the Internet, but I did not receive an email with my new password. What should I do?
First, check the spam folder in your email account to make sure that the email was not sent there. If it has not arrived, please call (347) 244-1525.
Do I have to pay for booking when buying tickets?
Yes, there is a fee for tickets purchased at ShowImpulse ticket offices, the income from which covers administrative costs and salaries. Please note that a variety of fees may apply when booking.
Does ShowImpulse provide e-tickets/mob-tickets?
Yes. Receiving tickets in the form of electronic tickets ore mobil tickets is an option that you can choose during the booking process for most events. After purchasing the e-ticket/mob-ticket will be sent to you by e-mail, however, if you do not receive an email within 10 minutes, be sure to check your spam folder. Preliminary adding tickets@showimpulse.com to your address book can also help ensure the safe delivery of your tickets. You will be sent one e-ticket per seat, and you will need to print each ticket before the date of the performance, or save it on your electronic device.
Does ShowImpulse offer any ticket discounts?
Discounts are sometimes available for selected events, but are determined by the event organizer. Detailed information about discounts will be listed on the booking page of a particular event or in promotional materials of the event.
What should I do if the concert is canceled?
If the concert is canceled, we recommend that you save your tickets and wait until we contact you for more information. However, if you purchased tickets through a different ticket agency, you need to contact them directly.
If I can't attend, can I get a refund or exchange a ticket?
ShowImpulse has a policy prohibiting the return or exchange of all tickets, which is indicated at the point of sale. It may be possible to transfer the tickets to a friend or family member so that they can use the tickets on your behalf. However, it is recommended to contact us directly about this.
What should I do if my tickets do not arrive on time?
If your tickets did not arrive on time before the performance, this is not a problem - you can pick up the reprinted tickets on the day of the event. Please go to the ticket office and present the card you used for booking as proof of purchase. It is extremely important to have this card with you, since we cannot issue duplicate tickets without it. Ticket office is open an hour before all major events.
When will my tickets be sent to me?
For most events, tickets will be shipped within 7–10 business days, but this time may vary.
What is the policy for children at events?
Policies regarding children in the room vary considerably depending on the event. However, children under 5 years of age are generally not recommended. Specific age limits for events can be found on the individual events page. We draw your attention to the fact that if children have problems during the performance, you may be asked to temporarily leave the hall and return during a suitable break.
What is your refund, cancellation and change policy?
We are sorry there is no refund or cancellation of tickets. In exceptional cases, we can re-issue tickets for sale at least 15 days before the event. If your tickets are successfully sold, a fee of $10 per ticket will be charged. If the event is canceled, you will be refunded 100% of the ticket price. If the concert is rescheduled, your tickets will remain valid. Booking and delivery fees are non-refundable. The list of participants and repertoire are subject to change without prior notice.